000			03082cam a2200277 a 4500
003			OSt
005			20150526153940.0
008			100715s2009 caua fsab 000 0 eng d
020			_a9781598297454
020			_a9781598297447
040			_cCaBNvSL
041			_aeng
082	0	4	_a025.52 _222
100	1		_aLankes, R. David.
245	1	0	_aNew concepts in digital reference / _cR. David Lankes.
260			_aSan Rafael : _bMorgan & Claypool Publishers, _cc2009.
300			_aviii, 63 p. _bill. _c24 cm.
490	1		_aSynthesis lectures on information concepts, retrieval, and services ; _v# 1
504			_aIncludes bibliographical references (p. 59-61).
505	0		_aIntroduction -- Defining reference in a digital age -- So why care about questions -- The word game -- Conversations -- Conversants -- Language -- Agreements -- Memory -- Knowledgebase problem -- Looking at the reference transaction as a conversation -- Digital reference in practice -- Question acquisition -- Triage -- Answer formulation -- Tracking and resource creation -- Resource creation -- Durability of the general digital reference model -- Digital reference and a new future -- Scapes -- Conclusion -- Acknowledgments -- References -- Author biography.
520			_aLet us start with a simple scenario: a man asks a woman "how high is Mount Everest?" The woman replies "29,029 feet." Nothing could be simpler. Now let us suppose that rather than standing in a room, or sitting on a bus, the man is at his desk and the woman is 300 miles away with the conversation taking place using e-mail. Still simple? Certainly.it happens every day. So why all the bother about digital (virtual, electronic, chat, etc.) reference? If the man is a pilot flying over Mount Everest, the answer matters. If you are a lawyer going to court, the identity of the woman is very important. Also, if you ever want to find the answer again, how that transaction took place matters a lot. Digital reference is a deceptively simple concept on its face: "the incorporation of human expertise into the information system." This lecture seeks to explore the question of how human expertise is incorporated into a variety of information systems, from libraries, to digital libraries, to information retrieval engines, to knowledge bases. What we learn through this endeavor, begun primarily in the library context, is that the models, methods, standards, and experiments in digital reference have wide applicability. We also catch a glimpse of an unfolding future in which ubiquitous computing makes the identification, interaction, and capture of expertise increasingly important. It is a future that is much more complex than we had anticipated. It is a future in which documents and artifacts are less important than the contexts of their creation and use.
650		0	_aElectronic reference services (Libraries)
773		0	_tSynthesis Lectures on Information Concepts, Retrieval, and Services
830		0	_aSynthesis lectures on information concepts, retrieval, and services (Online) ; _v# 1.
942			_2ddc _cLIBRO
999			_c1006