Managing the IT services process / Noel Burton.
Material type: TextSeries: Computer weekly professional seriesPublication details: Boston : Butterworth-Heinemann, c2004.Description: xix, 222 pages : illustration ; 19 x 25 cmISBN:- 0750657235 (sc)
- 9780750657235
- 004.068
Partial contents:
Identifying IT services -- The services -- The processes -- IT services -- Staffing -- Client relationships -- Managing service delivery -- Measuring IT services -- Reporting -- Tools.
Item type | Current library | Call number | Copy number | Status | Date due | Barcode | Item holds | |
---|---|---|---|---|---|---|---|---|
Colección general | Biblioteca Yachay Tech | 004.068 B913m 2004 (Browse shelf(Opens below)) | Ej. 1 | Available | 000470 |
Total holds: 0
Includes index.
Identifying IT services -- The services -- The processes -- IT services -- Staffing -- Client relationships -- Managing service delivery -- Measuring IT services -- Reporting -- Tools.
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