Managing the IT services process / Noel Burton.

By:

Bruton, Noel, 1955-

Material type: Text

TextSeries: Computer weekly professional seriesPublication details: Boston : Butterworth-Heinemann, c2004.Description: xix, 222 pages : illustration ; 19 x 25 cmISBN:

0750657235 (sc)
9780750657235

Subject(s):

DDC classification:

004.068

Partial contents:

Identifying IT services -- The services -- The processes -- IT services -- Staffing -- Client relationships -- Managing service delivery -- Measuring IT services -- Reporting -- Tools.

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Holdings
Item type	Current library	Call number	Copy number	Status	Date due	Barcode	Item holds
Colección general	Biblioteca Yachay Tech	004.068 B913m 2004 (Browse shelf(Opens below))	Ej. 1	Available		000470

Total holds: 0

Includes index.

Identifying IT services -- The services -- The processes -- IT services -- Staffing -- Client relationships -- Managing service delivery -- Measuring IT services -- Reporting -- Tools.

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