Managing the IT services process /
Bruton, Noel 1955-
Managing the IT services process / Noel Burton. - Boston : Butterworth-Heinemann, c2004. - xix, 222 pages : illustration ; 19 x 25 cm. - Computer weekly professional series .
Includes index.
Identifying IT services -- The services -- The processes -- IT services -- Staffing -- Client relationships -- Managing service delivery -- Measuring IT services -- Reporting -- Tools.
0750657235 (sc) 9780750657235
2004274690
Electronic data processing--Management.
Information technology--Management.
004.068
Managing the IT services process / Noel Burton. - Boston : Butterworth-Heinemann, c2004. - xix, 222 pages : illustration ; 19 x 25 cm. - Computer weekly professional series .
Includes index.
Identifying IT services -- The services -- The processes -- IT services -- Staffing -- Client relationships -- Managing service delivery -- Measuring IT services -- Reporting -- Tools.
0750657235 (sc) 9780750657235
2004274690
Electronic data processing--Management.
Information technology--Management.
004.068